FAQ - OULANGE Cranes

Are you Manufacturer or Trading Company?

We are an integrated industrial and trade enterprises. We have our own R&D team, factory and marketing department.

Which standard of your crane and crane components apply to?

Our Crane can design and manufacture base on FEM, ISO EN, GB standard.

How do you ensure your product quality?

All our processes strictly adhere to ISO-9001 procedures, which include Material Traceability, ISO WPQR and welder certificate, Measuring Device Calibration, NDT for the welding, and full assembling and load testing before delivery.

How can I make payment?

We accept T/T bank transfer, Paypal.

How can I assembly the cranes in my factory?

We suggest you to recruit a crane service team in local to install the crane base on our Installation Guideline and User manual. If cannot, we can send engineer to your factory to guide you do the installation with extra charge, and the transportation, accommodation, translator shall be covered by your side also.

What is the warranty period, and how can I claim warranty If my crane have any issue?

Our warranty period is 12 months after cargo leave China port. If the crane have any issue, our after-sales team and engineer will help you solve the issue by email or Video conference. If the defect is caused by quality issue, we will ship the spare parts to you by air to help you fixed it as soon as possible.